PRIVACY POLICY

Last Updated: 10th June 2026

1. COMPANY & CONTACT DETAILS

Company Name: A J Ward Butchers Ltd
Address: 2 Bungay Road, Lodden, Norwich NR14 6JT
Country of Registration: England
Contact Email: shop@wardsbutchers.co.uk
Data Protection Contact: Chris Turner, Director

2. INFORMATION WE COLLECT

We collect and process personal information to operate our business and ensure our website functions securely. This includes:

Information You Provide: Names, email addresses, phone numbers, and any transaction or message details you submit through our contact forms, quote requests, or direct correspondence.
Automated Technical Data: Basic technical details such as your IP address, browser type, operating system, and standard website usage patterns collected via essential cookies.

3. HOW AND WHY WE USE YOUR INFORMATION

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your Consent: Where you have explicitly agreed (e.g., subscribing to a newsletter). You can remove your consent at any time by contacting us.
Contractual Obligation: Where processing is necessary to provide a quote, fulfill an order, or perform services you have requested.
Legitimate Interests: Where processing is necessary for our business interests to secure, maintain, and optimize your experience on our website.
Legal Obligation: Where we must retain or share data to comply with statutory UK legal and tax requirements.

4. SHARING YOUR DATA

We respect your privacy and do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers (such as website hosts, accounting software, or email delivery platforms) strictly necessary to run our day-to-day operations. All providers are required to keep your data confidential, secure, and compliant with UK data laws.

5. DATA RETENTION & SECURITY

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to meet UK legal and accounting requirements. We use standard, industry-recognized technical and organizational measures to safeguard your information against unauthorized access, loss, or alteration.

6. YOUR DATA PROTECTION RIGHTS

Under UK data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate or complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the details in Section 1 to make a request.

7. QUESTIONS AND COMPLAINTS

If you have any questions or concerns about how we handle your data, please contact us directly using the details in Section 1 so we can resolve the matter for you.

If you remain unsatisfied with how we have used your data, you have the right to lodge an official complaint with the UK’s independent data regulator, the Information Commissioner’s Office (ICO).

ICO Contact Details:

Website: https://www.ico.org.uk
Helpline: 0303 123 1113

Postal Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

8. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted directly to this page with a revised “Last Updated” date.